ServiceTitan
ServiceTitan is the enterprise platform for home services. It covers call booking, dispatch, pricebooks, marketing attribution, financing and reporting at a depth few competitors match, at a price and implementation weight to match.
Editorial score by industry
Overall score out of 100 and rank in each industry where we rate this system
Category scores in Field Service
Where this system earns and loses points in its strongest industry
Best for
Larger HVAC, plumbing and electrical companies with dedicated office staff and the revenue to justify a serious implementation.
Walk away if
Small crews and owner-operators, who will pay for capacity they will not use.
Pricing
Custom pricing; onboarding fees apply. Checked September 2026.
After the trial or intro: Quote-based, multi-year contract plus onboarding fees.
Quote-based, generally positioned at the premium end of the category with implementation fees. Confirm current terms with the vendor.
Type
Field service management platformWhat ServiceTitan is
ServiceTitan is the platform large home-services companies graduate to. It covers the entire revenue cycle from marketing attribution and call booking through dispatch, pricebooks, technician selling, financing, invoicing and reporting, and it does so at a depth that smaller competitors do not attempt.
That depth comes with weight. Implementation is a project, the contract is a commitment, and the price reflects both. For a shop with a dozen trucks and an office team it is often worth it; for an owner-operator it is a burden.
What it does
- 1Call booking, dispatch board and capacity planning
- 2Flat-rate pricebook with good-better-best presentation
- 3Marketing attribution and campaign reporting
- 4Membership and maintenance agreement management
- 5Consumer financing at the point of sale
- 6Deep operational and financial reporting
Who it fits
- 1A 15-truck HVAC and plumbing company with a call center
- 2A multi-location electrical contractor
- 3A residential services business running paid marketing
What customers say.
Public review scores are a signal, not a verdict: profiles mix merchants with end customers, and unhappy buyers write more often than happy ones. We read them for patterns.
★★★½☆ · 400 Trustpilot reviews · September 2026
About two-thirds five-star; one in five one-star. Praise for platform depth; complaints about cost, contract length and support for smaller accounts.
Read on Trustpilot ↗Who uses it
Residential and commercial HVAC, plumbing, electrical, garage door, landscaping
Hardware
Tablets and phones for technicians; office on desktop
Integrations & payments
Accounting, marketing, financing and pricebook partners
Trustpilot scores, all systems
Every system we track on one chart.
What happens after you sign.
How the vendor supports customers, how onboarding works, and what buyers report when something goes wrong.
Customer service scorecard
Editorial scores out of 100 · overall support score 78
What buyers report
Onboarding is well regarded when the customer commits staff time to it. Post-launch support quality is the most common criticism in our index, with reports of slower responses for smaller accounts and difficulty reaching someone who can resolve billing or contract questions.
Overall customer service score · ranked #9 of 23 systems
Support channels
Phone and chat support with account management for larger customers, plus a large knowledge base and community. Confirm support tiers for your contract.
Onboarding
Structured, multi-month implementation with dedicated staff. Onboarding fees are standard.
Customer service rankings
All 23 systems scored on support.
Strengths, weaknesses, risks.
What our analysis found and the questions we would ask before signing.
Strengths
- 1Deep dispatch, pricebook and marketing-attribution tools
- 2Strong reporting for multi-truck operations
- 3Financing and membership features built for home services
Weaknesses
- 1Cost and contract length are the most common objections
- 2Implementation takes months rather than weeks
- 3Overkill for shops under a handful of trucks
Buying risks to check
- 1Contract term and early-termination terms
- 2Total first-year cost including onboarding
- 3Which features require add-on modules
What to test in the demo
- 1Book a call, dispatch it and invoice it end to end
- 2Build a flat-rate pricebook item and quote it on mobile
- 3Review the reporting a manager would actually use weekly
Comparisons
AlpacaBOSS vs ServiceTitan ↗Scores are Point of Sale Rankings editorial judgments. Product capabilities, pricing and terms change; verify final details with the vendor.
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