Zenoti
Zenoti serves large spa, salon, med spa and fitness groups with enterprise scheduling, marketing, inventory and reporting across many locations.
Editorial score by industry
Overall score out of 100 and rank in each industry where we rate this system
Category scores in Beauty & Wellness
Where this system earns and loses points in its strongest industry
Best for
Multi-location chains and franchise groups.
Walk away if
Single-location businesses.
Pricing
Enterprise; commonly cited from ~$200/mo per location upward. Checked September 2026.
After the trial or intro: Enterprise quote, commonly cited from ~$200/mo per location.
Quote-based enterprise licensing. Verify current terms.
Type
Enterprise spa and salon platformWhat Zenoti is
Zenoti is the enterprise platform for large spa, salon, med spa and fitness groups. Centralized scheduling, marketing, inventory, reporting and controls across dozens or hundreds of locations are its purpose.
It is not designed for a single location, and buyers of that size will find the complexity and cost hard to justify.
What it does
- 1Enterprise scheduling across locations
- 2Centralized marketing and loyalty
- 3Inventory and purchasing
- 4Franchise and multi-brand controls
- 5Advanced reporting and analytics
- 6Mobile apps for guests and staff
Who it fits
- 1A franchise spa brand
- 2A 30-location salon chain
- 3A med spa group with centralized marketing
What customers say.
Public review scores are a signal, not a verdict: profiles mix merchants with end customers, and unhappy buyers write more often than happy ones. We read them for patterns.
★★★★☆ · 228 Trustpilot reviews · September 2026
Solid score for an enterprise platform. Praise for breadth; complaints about complexity and response times for non-critical issues.
Read on Trustpilot ↗Who uses it
Multi-location spa, salon, med spa and fitness chains
Hardware
Any device; enterprise deployments
Integrations & payments
Enterprise integrations, marketing, loyalty, franchise reporting
Trustpilot scores, all systems
Every system we track on one chart.
What happens after you sign.
How the vendor supports customers, how onboarding works, and what buyers report when something goes wrong.
Customer service scorecard
Editorial scores out of 100 · overall support score 72
What buyers report
Implementation is well supported for large groups. Ongoing support draws mixed reviews, with complaints about response times for non-critical issues and about complexity that requires vendor assistance to change.
Overall customer service score · ranked #16 of 23 systems
Support channels
Phone and email support with account management and implementation teams; support tiers by contract. Verify commitments.
Onboarding
Enterprise implementation over months with dedicated project staff.
Customer service rankings
All 23 systems scored on support.
Strengths, weaknesses, risks.
What our analysis found and the questions we would ask before signing.
Strengths
- 1Enterprise depth
- 2Strong multi-location reporting
- 3Broad feature set
Weaknesses
- 1Complexity
- 2Cost for small operators
- 3Implementation time
Buying risks to check
- 1Implementation scope
- 2Contract terms
- 3Feature modules
What to test in the demo
- 1Review centralized control across locations
- 2Test a franchise reporting scenario
- 3Check the member experience
Comparisons
No head-to-head yet for this system.
Scores are Point of Sale Rankings editorial judgments. Product capabilities, pricing and terms change; verify final details with the vendor.
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