Tekmetric
Tekmetric is a cloud shop management platform with strong workflow, digital vehicle inspections, reporting and customer approvals, widely used in independent repair.
Editorial score by industry
Overall score out of 100 and rank in each industry where we rate this system
Category scores in Automotive & Marine
Where this system earns and loses points in its strongest industry
Best for
Independent and multi-location repair shops focused on service efficiency.
Walk away if
Parts retail or marine dealers.
Pricing
Entry tier, unlimited users; up to ~$409. Checked September 2026.
After the trial or intro: $179–$199 entry tier, unlimited users; up to ~$409; month-to-month available.
Monthly subscription tiers with integrated payments. Verify current pricing.
Type
Auto repair shop managementWhat Tekmetric is
Tekmetric is a cloud shop management system valued for its workflow: repair orders move through check-in, inspection, approval, work and payment with clear visibility for the whole shop.
Reporting is strong, digital inspections and approvals are well done, and multi-location shops are supported. Retail and parts-counter capability is limited.
What it does
- 1Repair orders with workflow stages
- 2Digital inspections and customer approvals
- 3Parts and labor integrations
- 4Technician productivity reporting
- 5Multi-shop management
- 6Integrated payments and text-to-pay
Who it fits
- 1A high-volume independent repair shop
- 2A small multi-location group
- 3A shop focused on technician efficiency
What customers say.
Public review scores are a signal, not a verdict: profiles mix merchants with end customers, and unhappy buyers write more often than happy ones. We read them for patterns.
1 Trustpilot review · too few to score
Effectively no Trustpilot presence. On Capterra it holds 4.7 from 100+ reviews with customer service rated 4.8.
Who uses it
Independent and multi-location auto repair; 15,000+ shops
Hardware
Any device; integrated payments
Integrations & payments
70+ integrations across parts suppliers, labor guides, accounting and marketing
Trustpilot scores, all systems
Every system we track on one chart.
What happens after you sign.
How the vendor supports customers, how onboarding works, and what buyers report when something goes wrong.
Customer service scorecard
Editorial scores out of 100 · overall support score 84
What buyers report
Tekmetric's support is among the best rated in the automotive category in our review, with knowledgeable staff who understand shop operations. Few service complaints; most criticism is about tier pricing.
Overall customer service score · ranked #5 of 23 systems
Support channels
Phone, chat and email support with training resources and an active community. Verify hours.
Onboarding
Guided onboarding with data migration and training.
Customer service rankings
All 23 systems scored on support.
Strengths, weaknesses, risks.
What our analysis found and the questions we would ask before signing.
Strengths
- 1Strong shop workflow
- 2Good reporting
- 3Customer approvals and inspections
Weaknesses
- 1Retail features are limited
- 2Tier gating
- 3Integration costs
Buying risks to check
- 1Plan tiers
- 2Processing terms
- 3Parts catalog integrations
What to test in the demo
- 1Run a repair order from check-in to payment
- 2Send an approval request
- 3Review technician efficiency reporting
Comparisons
Shopmonkey vs Tekmetric ↗Scores are Point of Sale Rankings editorial judgments. Product capabilities, pricing and terms change; verify final details with the vendor.
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