Shopmonkey
Shopmonkey is a modern shop management system for repair shops with estimates, digital inspections, parts ordering, customer messaging and payments.
Editorial score by industry
Overall score out of 100 and rank in each industry where we rate this system
Category scores in Automotive & Marine
Where this system earns and loses points in its strongest industry
Best for
Independent auto repair shops that want modern estimating and customer communication.
Walk away if
Parts stores, dealerships or businesses with a large retail counter.
Pricing
Basic; Clever $399; Genius $499; $20/mo per extra user. Checked September 2026.
After the trial or intro: Basic $239, Clever $399, Genius $499; $20/mo per extra user.
Tiered monthly subscription with integrated payments. Verify current pricing.
Type
Auto repair shop managementWhat Shopmonkey is
Shopmonkey brings a modern interface to auto repair: estimates, digital inspections, parts ordering, customer messaging and payments in a system technicians and service writers pick up quickly.
It is a service-first tool; the parts counter and retail inventory are secondary, and shops with a real parts business should compare it against systems built for both.
What it does
- 1Estimates and repair orders
- 2Digital vehicle inspections with photos
- 3Parts ordering integrations and labor guides
- 4Customer messaging and online approvals
- 5Workflow boards and scheduling
- 6Integrated payments and financing
Who it fits
- 1An independent repair shop with three bays
- 2A mobile mechanic
- 3A specialty shop focused on customer communication
What customers say.
Public review scores are a signal, not a verdict: profiles mix merchants with end customers, and unhappy buyers write more often than happy ones. We read them for patterns.
19 Trustpilot reviews · too few to score
Too few reviews to score. Those posted are positive on onboarding and interface; deeper feedback lives on Capterra (4.6, 260+ reviews).
Read on Trustpilot ↗Who uses it
Auto repair, tire, quick lube, detail, marine, motorcycle; 10,000+ shops
Hardware
Any device; card readers and text-to-pay
Integrations & payments
QuickBooks Online and Desktop, PartsTech, Nexpart, ALLDATA, Epicor
Trustpilot scores, all systems
Every system we track on one chart.
What happens after you sign.
How the vendor supports customers, how onboarding works, and what buyers report when something goes wrong.
Customer service scorecard
Editorial scores out of 100 · overall support score 81
What buyers report
Support is generally well regarded, with quick chat responses. Complaints center on plan tiering and price increases rather than service.
Overall customer service score · ranked #7 of 23 systems
Support channels
Chat, email and phone support with a help center and onboarding sessions. Verify hours for your plan.
Onboarding
Guided setup with data import from common shop systems.
Customer service rankings
All 23 systems scored on support.
Strengths, weaknesses, risks.
What our analysis found and the questions we would ask before signing.
Strengths
- 1Modern interface and estimating
- 2Digital inspections and messaging
- 3Parts ordering integrations
Weaknesses
- 1Retail inventory is light
- 2Tier gating
- 3Cost above basic tools
Buying risks to check
- 1Plan tiers
- 2Processing rates
- 3Labor guide integrations
What to test in the demo
- 1Build an estimate with parts and labor
- 2Send a digital inspection
- 3Take payment by text
Comparisons
Shopmonkey vs Tekmetric ↗Scores are Point of Sale Rankings editorial judgments. Product capabilities, pricing and terms change; verify final details with the vendor.
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