Shopify POS
Shopify POS extends the Shopify online store into physical retail. When the business already lives on Shopify, it is the simplest way to keep inventory, customers and orders in sync.
Editorial score by industry
Overall score out of 100 and rank in each industry where we rate this system
Category scores in Retail
Where this system earns and loses points in its strongest industry
Best for
Retailers whose online store already runs on Shopify.
Walk away if
Retailers with no online presence, and any business needing B2B terms, wholesale or service workflows at the core.
Pricing
Shopify Basic $39/mo with POS Lite; POS Pro adds $89/mo per location. Checked September 2026.
After the trial or intro: Basic renews at $39/mo; POS Pro is $89 per location on top; app subscriptions extra.
Requires a Shopify plan plus a POS tier per location; payments are integrated. Verify current pricing.
Type
Retail POS for Shopify storesWhat Shopify POS is
Shopify POS is the physical extension of the Shopify store. Inventory, customers, orders and discounts are shared between online and in-store, and the hardware and app are polished.
For a retailer born online it is the path of least resistance. For a retailer with no ecommerce, complex purchasing needs or B2B customers, it is a consumer-commerce tool being asked to do a job it was not built for.
What it does
- 1Unified online and in-store inventory and customers
- 2Buy online, pick up or return in store
- 3Clean POS app with Shopify hardware
- 4Discounts, gift cards and loyalty via apps
- 5Staff permissions and multi-location
- 6Vast app ecosystem
Who it fits
- 1An online brand opening its first store
- 2A boutique with an existing Shopify site
- 3A pop-up or market seller
What customers say.
Public review scores are a signal, not a verdict: profiles mix merchants with end customers, and unhappy buyers write more often than happy ones. We read them for patterns.
★☆☆☆☆ · 5,062 Trustpilot reviews · September 2026
87% one-star, but most reviews come from shoppers at Shopify-hosted stores, not merchants. Merchant complaints focus on payout holds and support access.
Read on Trustpilot ↗Who uses it
Retailers with an existing Shopify online store
Hardware
Shopify POS Terminal, Tap & Chip reader, iPad and Android
Integrations & payments
Shopify app ecosystem; Shopify Payments
Trustpilot scores, all systems
Every system we track on one chart.
What happens after you sign.
How the vendor supports customers, how onboarding works, and what buyers report when something goes wrong.
Customer service scorecard
Editorial scores out of 100 · overall support score 75
What buyers report
Documentation and community are excellent. The persistent complaint is that live support has become harder to reach and more scripted, and that complex problems get bounced between chat agents. POS-specific support depth is thinner than for the online store.
Overall customer service score · ranked #13 of 23 systems
Support channels
Chat and email support with phone callbacks for some plans, plus extensive documentation and community. Verify channels for your plan.
Onboarding
Self-serve; most stores set up POS in a day if the online catalog already exists.
Customer service rankings
All 23 systems scored on support.
Strengths, weaknesses, risks.
What our analysis found and the questions we would ask before signing.
Strengths
- 1Seamless online-to-store inventory and customer sync
- 2Clean, modern hardware and app
- 3Large app ecosystem
Weaknesses
- 1Retail features are lighter than dedicated specialists
- 2Costs add up with plan plus POS Pro per location
- 3Not designed for B2B or service
Buying risks to check
- 1Per-location POS costs
- 2Processing rates when not using Shopify Payments
- 3Inventory limits for complex catalogs
What to test in the demo
- 1Sell an item in store and watch the online stock update
- 2Look up an online customer at the register
- 3Test a buy-online, return-in-store flow
Comparisons
AlpacaBOSS vs Shopify POS ↗Scores are Point of Sale Rankings editorial judgments. Product capabilities, pricing and terms change; verify final details with the vendor.
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